Return & Refund Policy

Last Updated: February 12, 2026

Introduction

At Efiwik, customer satisfaction is important to us. We want you to feel confident when shopping for bracelets, earrings, necklaces, and rings through our online store. If your purchase does not fully meet your expectations, our Return & Refund Policy explains the available options for returning eligible merchandise and requesting a refund.

This policy has been designed to make the return process straightforward while ensuring every request is handled fairly and consistently. We encourage customers to review this information before initiating a return so that the process can be completed as efficiently as possible.

Returns are accepted within our stated return window for eligible products that satisfy the conditions outlined below. Once your returned package has been received and inspected, we will notify you regarding the status of your refund.

Eligibility

Most purchases may be returned within 30 days of the delivery date. To qualify for a return, the merchandise should be sent back within this timeframe and must satisfy the return requirements described in this policy.

Customers are encouraged to inspect their order promptly after delivery. Beginning the return request as soon as possible helps prevent unnecessary delays and allows our support team to provide timely assistance.

If the return request is submitted after the 30-day return period has expired, we may be unable to approve the return.

Return Conditions

To be eligible for a refund, returned products should meet the following conditions:

The item is returned within 30 days after delivery.
The product is in its original condition without signs of unnecessary wear or misuse.
All original packaging, tags, accessories, and included materials are returned whenever applicable.
The product has not been intentionally damaged or altered after delivery.
The return package is securely packed to reduce the possibility of shipping damage during transit.

Meeting these conditions allows our inspection team to process returns more efficiently and helps prevent avoidable delays.

Non-returnable Items

While we strive to provide flexible return options, certain products cannot be accepted for return.

Examples of non-returnable items may include:

Products showing excessive wear, misuse, or damage after delivery.
Items missing significant components or original accessories.
Products returned outside the approved return period.
Items that have been modified, resized, or customized after purchase.
Products returned in an unsanitary or unsuitable condition.

If an item does not qualify for return, our support team will notify you after completing the inspection.

Return Process

Returning an eligible order is simple.

Contact our customer support team to request return instructions.
Provide your order number along with a brief explanation for the return request.
Carefully package the item to protect it during transportation.
Ship the return according to the instructions provided by our support team.
Once received, your return will enter the inspection process.

We recommend retaining your shipping receipt and any available tracking information until your return has been fully processed.

Inspection

Every returned package is inspected upon arrival to verify that it meets the requirements of this policy.

Our inspection includes confirming the condition of the merchandise, verifying that all included components are present, and ensuring the returned item matches the original order.

If additional information is required during the review, our support team may contact you before the return is finalized.

Refund Timeline

After your return has successfully passed inspection and has been approved, refunds are processed within 10 business days.

Stage	Estimated Time
Return Window	30 Days
Inspection	After package arrival
Refund Processing	Up to 10 Business Days
Restocking Fee	No Fee

Processing times may vary slightly depending on payment provider procedures and financial institution processing schedules.

Refund Method

Approved refunds are issued back to the original payment method used when placing the order whenever possible.

Once the refund has been released from our side, the time required for the funds to appear in your account depends on your payment provider or financial institution.

No restocking fee is charged for approved returns that satisfy this policy.

Late Refunds

If more than 10 business days have passed since your refund was approved and the funds have not appeared, we recommend checking with your payment provider first, as additional processing time may be required.

If you have already confirmed that additional processing is not pending, please contact our customer support team so we can review the status of your refund.

Damaged Items

If your order arrives damaged during transportation, please contact us as soon as reasonably possible after delivery.

Providing photographs of the damaged item together with the shipping packaging helps us evaluate the issue more quickly and determine the most appropriate resolution.

Please avoid discarding the original packaging until the review has been completed.

Wrong Items

If you receive an item that differs from what you ordered, notify us promptly after delivery.

Please include your order number and, if available, photographs showing the received product. We will investigate the issue and provide instructions for resolving the order.

Exchanges

We do not provide direct product exchanges.

If you would like a different item, size, or style after receiving your order, the original eligible item may be returned in accordance with this policy. Once the return has been completed, a separate order may be placed for the preferred product.

This approach allows inventory availability and order processing to remain accurate while reducing unnecessary fulfillment delays.